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FAQ

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

  • Please allow 2-5 business days of processing and production time for your order to ship out.

HOW LONG IS THE SHIPPING TIME?

Shipping destinations:

  • We ship both Domestic and Internationally.

Shipping times:

  • U.S orders will be shipped via USPS & FedEx and International orders will be shipped depending on the fulfillment center the product is from.
  • Average transit times to the United States from our domestic warehouse: 14-21 Business days.
  • Average transit times to the United States from international warehouse: 20-30 Business days.
  • Average transit times to International: 15-45 business days.

There are circumstances that are out of our control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

 WHEN WILL I RECEIVE A TRACKING NUMBER?

  • We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

RETURN + REFUND POLICY

  • Due to the limited nature of the items we offer exchanges only and no refund. Our return policy lasts until 7 days after the item is marked as delivered for damaged or faulty goods. If you have received a faulty item, please reach out to us at support@jamiliaswim.com and we will be able to assist you. 

CAN I CANCEL MY ORDER?

  • You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped please email support@jamilaswim.com. All you need to do is send us an email with the subject "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!

  • If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@jamilaswim.com. If the address is wrong we can correct this within hours of order placement.

MY ITEM ARRIVED DAMAGED

  • We do ship every item with extra padding. Despite this, our customers report around 1 in 1000 products arrive damaged due to mail service mistreatment.
    • If this happens to you please contact us with:
      • Your order number.
      • A picture of the damaged product.
    • Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU HELP ME?

  • If we still haven't managed to answer your question please fell free to contact us and we will do our best to reply within 24 hours.